Refund and Returns Policy for Exclusive Home Decor
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At Exclusive Home Decor, we strive to ensure your complete satisfaction with your purchase. If you are not fully satisfied with your order, we are here to help. Please review our Refund and Returns Policy below:
1. Return Eligibility
You may return most items within 30 days of receiving your order for a full refund or exchange, provided they meet the following criteria:
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Personalized or customized items cannot be returned unless they arrive damaged or defective.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Contact Number] to request a return authorization. Please include your order number and reason for the return.
- Packaging: Carefully repackage the item(s) you wish to return in their original packaging.
- Shipping: Send the return package to the address provided by our customer service team. You are responsible for covering the return shipping costs unless the item is defective or incorrect.
3. Refund Process
Once we receive and inspect your returned item, we will process your refund:
- Refunds will be issued to the original payment method used at the time of purchase.
- Please allow 5-10 business days for the refund to reflect in your account after processing.
4. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and specify your exchange request when contacting us. We will ship the replacement item once the original item has been received and processed.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] or [Insert Contact Number]. We will arrange for a replacement or refund at no additional cost to you.
6. Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on our website.
7. Changes to This Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:
- Address: 4309 Stonecoal Road,Ottawa,Ohio,United States
Phone: 419-523-7219
Email: info@exclusivehomedecorr.com
Thank you for shopping with Exclusive Home Decor! We appreciate your business and are committed to ensuring your satisfaction.
